1. If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item, please contact us via our online chat, for your exchange options. Please include your order number and the product in question with the reason for the exchange in the message.
2. Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. In order to avoid customs delays or tax tolls on the sender, it is suggested to
Send via air mail only. (NOT any Courier )
Declare that it is a returned package. Do not declare a value. (or declare 1$ if you have to) , if you declare a full value it can be stopped by the Israel customs causing delay in delivery and will bare customs release duties.
Do not attach any documentation with value of the goods.
Send your return item package to the following address:
1 Hamelech Hasan Hasheni
Kiryat Ekron, 7694965