Return Policy

If the order was not sent - it was created in our system and the payment went through but the order was not sent and you did not receive a tracking number in the email, contact us and we will try to help you with the cancellation.

If the order has been shipped - you can return the product up to 14 days after receiving the product in its original packaging and it has not been used, contact us on WhatsApp for a return shipping address, after receiving the products back to us we will make a full refund of the transaction.

1. If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item, please contact us via our online chat, for your exchange options. Please include your order number and the product in question with the reason for the exchange in the message.

2. Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. In order to avoid customs delays or tax tolls on the sender, it is suggested to

Send via air mail only. (NOT any Courier )

Declare that it is a returned package. Do not declare a value. (or declare 1$ if you have to) , if you declare a full value it can be stopped by the Israel customs causing delay in delivery and will bare customs release duties.

Do not attach any documentation with value of the goods.

Send your return item package to the following address:

Tal-Shahar Ltd
1 Hamelech Hasan Hasheni
Bilu Center
Kiryat Ekron, 7694965
Israel