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CheckoutReturn
Policy
1. If you
received a faulty item and need to exchange it for the same item, or if you
would like to exchange an item, please contact us via our online chat, for your
exchange options. Please include your order number and the product in question
with the reason for the exchange in the message.
2. Indicate the
reason for your return and the order number on your packing slip and include it
with your return. Wrap the package securely and write our address clearly. In
order to avoid customs delays or tax tolls on the sender, it is suggested to
Send via air
mail only. (NOT any Courier )
Declare that it is a returned package. Do not declare a value. (or
declare 1$ if you have to) , if you declare a full value it can be stopped by
the Israel customs causing delay in delivery and will bare customs
release duties.
Do not attach
any documentation with value of the goods.
Send your
return item package to the following address:
Tal-Shahar Ltd
1 Hamelech Hasan Hasheni
Bilu Center
Kiryat Ekron, 7694965
Israel